Our customer service is always ready to asisst you everyway. Though before asking any question to our Customer service please Contact us for answers!
Have a technical question? Check out our Contact us .
Order and Purchase
All orders must be placed through our website. Order and Shipping questions:Contact us
We do not take phone or email orders. Please feel free to order online at any time! For problems with an order or shipment please email Contact us .
If you have an urgent inquiry you may also contact us at:
- +881713-313705 and +8801712-279479 (No phone orders please!)
- Our lines are open Saturday through Thursday from 10AM to 8 PM (Excluding Holidays) .
Back to top
Warranty and Replacement
Our aim is to guarantee the maximum satisfaction to our customers. In case, if you are not satisfied with our products or there is any problem with your order, please inform us as soon as possible by dropping a mail to Contact us . For emergency, please call 01713313705. The number is open from 10AM to 8 PM, Friday through Wednesday (excluding holidays). We will do everything in our power to make it right.
Please note: warranty and replacement policy will not be applicable if the product is soldered, programmed or deformed by the customer.
If your shipping address is in Dhaka you can opt to pick up your order in person from the BD-Speedytech office in Mirpur-1, Dhaka.But shipping charge won't be waived.
If your order is placed in 5pm, it will be ready by 6pm. If your order is placed after 5pm, it will be available for pickup at 10am the following business day.
You may pick up your order between 10am and 8pm, Friday though Wednesday, but PLEASE MAKE SURE it is ready.
Order Status Information
When you place your order, it will enter through a series of steps during fulfillment.
1) Processing - This indicates we've received your order.
2) Verified - The order is verified by calling or emailing you.
3) Shipped - Your order has been completely packaged and moved to our shipping dock. It's ready to go!
4) Hold - This indicates your order needs human interaction before it can be released for shipment. Orders in this status usually get cleared quickly. We will contact you if we need additional information.
5) Other - There are a few other order status flags but do not apply to the vast majority of orders. If you have any questions, please email us .
We charge Just Sundarban Courier Service shipping costs(normally BDT 80). BDT 00.00 handling charge per shipment. We ship via the Sundarban Courier Service. We do not use any other service (till now). We will ship all in-stock orders within 1 business days of placement.
All items are Inspected and carefully hand-packed before dispatching. With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we cannot be held responsible for damaged, lost, or stolen packages. We will file claims for those that are insured. Please contact us directly to initiate a claim.
We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Shipped" to avoid parcel loss.
Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, then click "Checkout" from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination and the shipping cost.The shipping charge is usually BDT 80 all over the country which may sometimes increase with the weight of the package.
Shipping OptionsLocal Pickup
See our bdspeedytech section for details.
If you chose this option,your products will be delivered by courier service.
Delivery OptionsFor Dhaka city: If your shipping address is inside Dhaka city, your products will be delivered direct to your home no matter which payment method you select .
For Zilla cities: If you live in any zilla city, for home delivery, you have to pay through BKASH only. If you select ‘Cash on Delivery’, you have to collect your products from your nearby Sundarban Courier service counter.
For Thana cities: If you are a dweller of any Thana city, we can get your ordered products through any courier service that is available in your locality. We'll send your products to the courier service office and you have to collect those from there. Please remember, to get our service in any Thana city, you have to select 'BKash' as your payment method.
Same Day Shipping
BD-Speedytech guarantees to ship your order the same day you place it IF and ONLY IF your order meets ALL the following criteria:
1) Your order is placed and confirmed during our office time(10AM-6PM).
2) The Delivery Address is within Dhaka Metropolitan area.
3) All items are in-stock.
4) Please be prepared to pay BDT 150 Shipping cost and BDT 50 Handling cost.
The Minimum Order Quantity for every product is montioned beside the 'Add to Cart Icon'.
You may pay by BKash, DBBL Nexus,VISA and Master Cards, and through Cash-on-Delivery.Our BKash No. is 01759321325 .You are requested to make your payment through BKASH if your address is in a Thana City.
Sourcing products from international market
If you want to source electronic parts from our suppliers via us, just click here to fill up the form. Enter the name of the product and the quantity you need. .You'd better mention your expected delivery date in the form so that we know by when you need the product.Please note that,the product must be available at our supllier websites. For further enquiry,drop a mail here.